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The agreements and policies that govern your use of Hostry services. The Master Service Agreement is the binding document; every other page here details a part of it.

Last updated: 13 August 2026 15 documents

Binding agreement

Master Service Agreement

The agreement between you and Hostry Compute LLC. It covers ordering, payment, acceptable use, suspension, liability and termination. Where any other page on this site conflicts with it, this agreement prevails.

Read the agreement

Agreements

Refund & Payment Policy

How payments, refunds and account credit work.

Promotional Offers & Discount Policy

Rules governing discounts, coupons and special pricing.

Service

Acceptable Use Policy

Rules for responsible and lawful use of Hostry services.

Service Level Agreement

Availability commitments for Hostry infrastructure services.

Service Suspension & Retention Policy

How unpaid services are suspended and how long data is retained.

Privacy

Privacy Policy

How we collect, process, protect and retain personal data.

Data Processing Agreement

Terms governing our processing of personal data on your behalf.

Cookie Policy

How we use cookies for functionality, security and analytics.

Compliance

Abuse Reports Processing Policy

How abuse reports are submitted, reviewed and handled.

DMCA Procedures

How we process copyright notices and counter-notices.

Law Enforcement Requests

How lawful requests for data must be submitted and processed.

EU Digital Services Act Disclosures

Notice and action, statements of reasons, and points of contact.

Mobile Apps

Mobile Application EULA

License terms for the Hostry mobile applications.

Mobile Application Privacy Policy

How the Hostry mobile applications handle your data.

Who to contact

Subject	Where to write
Support and billing	Portal ticket system · support@hostry.com
Abuse reports	abuse@hostry.com
Copyright and DMCA	dmca@hostry.com
Data protection	dp@hostry.com
Law enforcement	le@hostry.com
Legal notices	legal@hostry.com